Q: On December 27, 2016 a customer filled out a 4473 to purchase a gun. The customer marked United States of America on question 14 which asks for country of citizenship. I received a delayed response from my NICS check. December 28th, 2016 my customer came in and felt the delayed response was due to actually being a permanent resident and not supplying his U.S.-issued alien number. My first action would be to call NICS and inform them of the change and submit a background check using the correct information. What would your recommendation for best practices be for this situation?
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