Q: Customer completed their 4473 and marked 11c as YES. Customer signed and certified the Form. Section B and D were not filled out. One of our sales reps submitted the background check on this customer in error (hit the submit button instead of cancel). CBI check came back denied. What are the next steps? Do we write “firearm not transferred” on the 4473 (although there is not a firearm listed in Section D)? Do we file in denied? Do we destroy the paperwork?
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