Q: We had a customer come in on 8/1 who was delayed on NICS. On 8/6, they still had not received an answer back from NICS, so they proceeded with the transfer. On 8/15, they received word from NICS that the customer was denied, and sent ATF the 4473 in question upon their request. Then, a week ago, a man identifying himself as an ATF agent called the store asking for further information about the customer. He called back again today and wanted to know the phone number of this customer. They have not given that information yet and have instead said “we will get back to you.” While it is likely that this agent is who he says he is, Verne has no direct knowledge that he is actually an ATF agent. How should he go about verifying the agent’s identity without angering him? What information does he need to give to this agent upon request?
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