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ID – Invalid Supplemental ID

posted on January 18, 2019

Q: One of our sales guys took a Driver’s license with a non-current address and as an alternate ID, used a CO secretary of state screen shot of the customer’s Registered Agent of a LLC confirmation… looking at the details from the screen shot the status is “effectiveness delayed”. To me this is not valid as it’s not a form of identification….we’ve attempted multiple times to get her to return with some sort of alternate form of ID but the customer has not been available to come back in or find something we can use as current… how should we proceed?

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