Q: In the past we have been told that any Identification Type we use to complete the front of the 4473 should be 100% all the time. Are there any exceptions to that. We have had the following examples in the past. Name is misspelled in some way. ie “John Smith” was typed as “Jon Smith” on the Driver License. What gets input on the 4473, John which is correct but not on the DL, or Jon which is what is on the DL? Address is misspelled in some way. ie “401 Wandering way” was typed on the DL as “401 Wadering way”. Same as above, what gets typed on the 4473 and can we still accept that DL as valid? Usually these are simple typing errors. Would instances like these require a new DL update or would we input on the form what the customer says is accurate / what we think is right? No listing of Junior on the Driver License, can we add it on the form although it does not list it on the DL? Name of “Mike J Smith” is what it is listed on the DL. J stands for John, we can put “Mike John Smith” on the 4473 correct although only J is listed on the DL. Lastly, occasionally the DMV inputs an incorrect zip code on the DL or the zip code has changed for that residence. Usually we find that more often when you might live on the line between one zip code or another. If the customer states the zip is not right can we use all the info off the DL and then put in the zip that the customer states is correct on the 4473? The synopsis is we have been told in the past if has to be 100%. If anything on it is wrong, everything from a misspelled name, wrong zip code, to just moved and the DL shows the old address we have been doing DL updates or using alternative documentation. Is there any point to where we go with what we know it should be and or have been told by the customer is right vs strictly what is on the DL or ID type?
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