Q: Our sales manager sold a gun on say the 21st…the gun was returned defective two days later on the 23rd… he essentially exchanged the gun with the customer and then amended the 4473 to show the gun that went out with the customer…I was out of town and wasn’t reached during this – How should I go about rectifying the A&D book/4473/anything else? The 4473 does not match the book as it would appear we sold the gun from the 23rd on the 21st…and never had a transaction with the first gun….any ideas? I’m not sure how to proceed.
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