Q: Using the review required by FFLGuard, we caught a mistake on 11.a. on the second review. The customer marked “NO”, and this was not caught until after he left the store. He did have all other approvals as required by Illinois (Valid FOID, have approval #). We have attempted to contact him on several occasion, left messages and have spoken with him directly on one occasion. We have requested that he come back to address this, but he has chosen to not come in. What should we do at this point in time?
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