Q: Audits revealed a missing Form 4473 as well as firearms being shipped directly to customers instead of to their local FFLs.
Issue #1. For a firearm transferred without a Form 4473, you should contact the customer and have him or her come in with firearm, return firearm, and and complete a 4473 & NICS check. If the customer refuses, advise them the matter will be referred to ATF as this is not a legal transfer w/o a Form 4473 and a NICS check.
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