Q: On Saturday, June 6th we had a customer that was denied a firearm sale because he answered “yes” to question 11c on the form 4473. Since we use AIMIeBooks for customers to fill this form out and process it, the computer flashed a message stating the firearm sale was denied. I explained that he’d answered “yes” a disqualifying question. Before I even printed it off to show it to him and explain it he said, “I had to answer yes, I was just being honest.” He then went on to explain that he’d had legal issues a while back and told me about being arrested, convicted and placed on probation. He also told me that he’d had an issue when he tried to purchase a firearm a few years ago. Once I told him that his answer to that question along with his explaination for it was going to disqualify him from purchasing a firearm he quickly began to backpedal on the story, saying it was a mistake and he misunderstood the question. He asked if he could just fill it out again and change his answer. At no point during this conversation did I get any inkling that this was a mistake. It was clear to me that he understood what he read and answered the question honestly. It was at this time I informed him that there was nothing more I could do for him and wouldn’t be able to go forward with the transaction. A co-worker overheard most of the conversation and will corroborate with her own statement if need be. At this time we’re seeking some advice on how to proceed because he has called back a number of times with different stories insisting he made a mistake and would like another chance to go forward with the sale.
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