Q: Briefly let me explain what took place: We had two denied customers with same name which we had submit appeal letters to TICS to overturn for both of them, one of them got overturned. By mistake we have called the wrong guy and transferred the gun to him, when the second guy came in (the correct person), that’s when we realized we made a mistake. We have transferred to the wrong guy on 12-22-16, he was denied on 12-9-16 and appeal letter was sent in to TBI same date. When we noticed our mistake we contacted him on 12-27-16 via phone & asked him to come back to the shop and return the firearm to us immediately – that we have made a mistake on his overturn status. He replied that he was coming on 12-28-16 in the morning. He has not come in to return the gun yet. What is our next step? What do we need to do, to get this gun returned to us?
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