Q: We got our first “undetermined” form CA DOJ we previously spoke about this and decided that everything that came back “undetermined” or that was on delay and then became undetermined BEFORE Jan 1 – we would treat as a denial and IF the party wanted to try again then we would go that route. However we never got a clear answer as to what to do with the NEW undetermined status going forward I am all about the letter of the law and making DOJ work harder and faster – BUT not sure if this puts any liability on our end as – I believe – the law reads that the retailer MAY release at their discretion. Please advise as to how we are to handle these.
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