Q: Occasionally we notice minor missing or incorrect information in section A after the transfer has taken place. Things such as the county missing or abbreviated (nobody knows how to spell Hennepin county), the height or weight missing, etc. Normally these errors we would contact the customer and have them come back in and make corrections on a copy and initial and date. However, in most of these cases, we have a scanned copy of their drivers license on file with all this information on it. Do we need to have the customer drive in, or go through the hassle of certified mail, just to write “220” in the weight box? Or write “Hennepin” in the county box when it is obvious knowing the city and state what county they live in? It is likely that our sales staff is either using the info off the DL or verbally asking the customer filling out the form for that info while filling in the eNICS to do the background check (errors on our part that are being addressed).
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